Privacy Policy
Heaven’s Moving (“we,” “us,” or “our”) is a licensed Greater Richmond, Virginia moving company. This policy explains what information we collect when you contact us or request a quote, how we use it, and the choices you have. By using our website or submitting a quote request, you agree to the practices described here.
Information we collect
When you request a quote, book a move, or contact our office, we may collect your name, phone number, email address, pickup and delivery addresses, move date, and details about your household or business inventory and access. If you visit our website, we may also collect standard technical information such as your IP address, browser type, and the pages you view, through cookies and analytics tools.
How we use your information
- To prepare your written flat-rate estimate and schedule your move
- To dispatch the right truck and crew and contact you about your job
- To issue invoices, certificates of insurance, and other paperwork you request
- To respond to your questions and improve our service across the Richmond region
How we share information
We do not sell your personal information. We share it only as needed to complete your move — for example with our insurance carrier, payment processor, or as required by law. Because we run our own trucks and our own W-2 crews, we do not hand your information to outside carriers, brokers, or lead-buyers.
Data retention and security
We keep your information only as long as needed to provide our services and meet legal, tax, and insurance obligations, then dispose of it securely. We use reasonable administrative and technical safeguards to protect your data, though no method of transmission over the internet is completely secure.
Your choices
You may ask us to update or delete the personal information we hold about you, and you can opt out of marketing messages at any time. To make a request, contact our Richmond office.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.